Shipping Policy
At Roomie, we are passionate about providing you with quality products, and we want you to enjoy your purchases as soon as possible. Below, we provide all the information you need to know about our shipping timelines and costs.
SHIPPING TIMELINES
Estimated Delivery Time: All orders are processed and shipped within an estimated timeframe of 8 to 12 business days since the order confirmation date. Please note that delivery times may vary depending on the shipping location and product availability.
SHIPPING PROCESS
- Order Processing: Once we receive your order, it is processed within 1 to 2 business days. During this time, we verify product availability and prepare your package for shipment.
- Shipping: After processing your order, it will be shipped via one of our logistics partners. We will provide you with a tracking number so you can monitor your package in real-time.
SHIPPING ZONES
We ship nationwide (and/or internationally, if applicable). If your country or region is not included in our shipping options, please contact us for more information.
DELAYS & SHIPPING ISSUES
While we strive to meet delivery timelines, delays may occur due to circumstances beyond our control, such as weather conditions, customs delays, or logistical issues with shipping providers.
If your package has not arrived within the estimated timeframe, please contact us to investigate the status of your shipment.
CHANGES TO THE SHIPPING ADRESS
Please ensure the shipping address provided is correct before completing your order. If there is an error, contact us as soon as possible to correct the address before the order is processed and shipped.
CUSTOMER SUPPORT
If you have any questions or concerns regarding your order status or shipping timelines, do not hesitate to contact us at help@roomietm.com. We are here to assist you.