Privacy Policy
LAST UPDATED: October 11, 2024
This Privacy Policy describes how Roomie (hereinafter referred to as "the Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on roomietm.com (hereinafter, "the Site"), or otherwise communicate with us regarding the Site (collectively referred to as "the Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
COLLECTION & USE OF YOUR PERSONAL INFORMATION
To provide the Services, we collect personal information about you from various sources as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.
PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term "personal information" refers to information that identifies or describes you individually, as well as information that can be associated or linked to you. The following sections describe the categories and specific types of personal information we collect.
INFORMATION WE COLLECT DIRECTLY FROM YOU
The information you send us directly through our Services may include the following:
- Contact details: Includes your name, address, phone number, and email address.
- Order information: Includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Includes your username, password, security questions, and other information used for account security purposes.
- Customer service information: Includes the information you choose to include in communications with us, such as when you send a message via the Services.
Some features of the Services may require you to provide certain information directly to us. You may choose not to provide this information; however, this may prevent you from using or accessing these features.
INFORMATION WE COLLECT ABOUT YOUR USE
We may also automatically collect certain information about your interaction with the Services (hereinafter, "Usage Data"). To do this, we may use cookies, pixels, and similar technologies (hereinafter, "Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information about your interaction with the Services.
INFORMATION WE OBTAIN FROM THIRD PARTIES
Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
- Companies supporting our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we obtain from third parties will be handled in accordance with this Privacy Policy. Also, please refer to the next section, Third-Party Websites and Links.
USE OF YOUR PERSONAL INFORMATION
- Provision of Services and Products: We use your personal information to provide the Services and fulfill our contract with you. This includes processing your payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, maintaining and managing your account, organizing shipping, facilitating returns or exchanges, and other features and functions related to your account.
- Marketing and Advertising: We may use your personal information for promotional and marketing purposes, such as sending you promotional, advertising, and marketing communications by email, text message, or mail, as well as showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Article 6 (1) (f) of the GDPR.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in maintaining the security of our website for both you and other customers, in accordance with Article 6 (1) (f) of the GDPR.
- Communications and Service Improvement: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to be able to respond to you and provide effective services while maintaining our business relationship with you, in accordance with Article 6 (1) (f) of the GDPR.
COOKIES
Like many other websites, our Site also uses cookies. For specific information about the cookies we use in connection with our Shopify store, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), as well as to perform analytics and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can configure your browser to delete or refuse cookies through your browser settings. Please note that deleting or blocking cookies may negatively affect your user experience and may cause some Services, including certain general features and functionalities, to work incorrectly or become unavailable. Additionally, blocking cookies may not fully prevent the sharing of information with third parties, such as our advertising partners.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Under certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:
- With service providers or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, compliance, and shipping).
- With business and marketing partners to show you advertisements and provide services to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you indicate, request, or consent otherwise to disclose certain information to third parties, such as for shipping products or through the use of social media widgets or login integrations with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest in successfully conducting business.
- In connection with business transactions, such as mergers or bankruptcies, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users, and others.
We make public the following categories of personal and confidential data about users for the reasons stated above in How We Collect and Use Your Personal Data and How We Disclose Personal Data:
| Category | Categories of Recipients |
|---|---|
| Identifiers, such as basic contact details and specific order/account information | Service providers and third parties providing services on our behalf (e.g., internet service providers, payment processors, compliance partners, customer service partners, data analytics providers). |
| Commercial information, such as order data, purchase information, and customer service information | Business and marketing partners |
| Internet or other network activity, such as usage data | Affiliates |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we share personal information for advertising and marketing activities as outlined below.
THIRD-PARTY WEBSITES & LINKS
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to non-affiliated sites or sites not under our control, you should review their privacy and security policies, as well as their terms and conditions. We do not guarantee or are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on publicly or semi-publicly accessible sites, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms, with no limitation on its use by us or third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners/operators, except as disclosed in the Services.
CHILDREN'S DATA
The Services are not intended for use by children, and we do not intentionally collect personal information about children.